Wild guess here is that you are using the online version of TurboTax Canada.

Are you maybe on the Canada website?  Is there a Canada Maple leaf upmin the corner?

No maple leaf. I started at turbotax.com. All the other questions pertain to US tax law (W-2, 1099-INT, etc.)

The middle choice IRA, 401(k) Pension Plans (1099-R) - that is for ALL 1099-R's

@macuser_22 That option isn't there.

Is there a Show More down arrow over on the right?

@VolvoGirl Yes, and it's expanded. Here is an image: <a rel="nofollow" target="_blank" href="https://i.imgur.com/9qHTA6z.png">https://i.imgur.com/9qHTA6z.png</a>

Yep you've got a problem.  Log out and back in.  Try using a different browser.

You got me.  I have no idea how categories can be missing from the interview.

Try "Tax Tools -> Tools > Topic Search  and search for "1099-r" and see if it comes up.


I can only suggest calling customer support hand have them look at it.

Here is a TurboTax FAQ for contacting customer support.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>

Searching for 1099-R in the search box worked . Sorry I didn't respond earlier. My account got temporarily suspended for possible ToS violation (because of the link, maybe?). Thanks.

Using search topics for 1099-R allowed me to enter the data. After that, "IRA, 401(k)..." started showing up on the main screen.

Your screen should look like this.  This one is for where to enter Social Security but shows it all