Retirement tax questions

I tried to find answers but there are numerous people on this forum that have spent hours with customer service and even redid the taxes from the start with out success with state.  I attempted today and my mac download version ran an update and it actually specified for NYS, however I went in adjusted the 401k in the state income and it was correctly listed amount of taxable disbursement since I’m splitting it into 3 years per Catrs act, however when attempting to finalize it still runs an error on the state form and incorrectly lists the total 401k withdrawal instead of the taxable, and message reads that TurboTax still working on state. So can’t file as of today. I’m quite a bit annoyed with TurboTax but since I purchased the software don’t really feel like paying more to go somewhere else at this point. I have looked up NYS rules for cares act and they list that they follow same as federal rules for it, so TurboTax really needs to get its act together.