I would start by deleting the 1099R and re-entering it manually.
After you have logged in and are in your return in TurboTax Online:
- Go to Search at the top of the screen.
- then enter Form 1099-R in the search box.
- You will see a Jump To function that will take you to the 1099-R input screens.
- There delete the 1099R in question by clicking on the trash can next to the form
- Then add a new 1099R and manually enter your 1099R.
At the financial services screens, click "Change how I enter my form" then "Type it myself"
If box 16 is blank on your 1099R, enter the box 1 gross distribution amount and see if that works. If this is a NYS 1099R, that might fix it.
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