Yes it sound like a tech support issue. Have you tried logging out, clearing your cache and cookies in your browser, then logging back in? That will sometimes help with clearing issues.
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
Give that a shot. The other thing I might suggest is if you are not running TurboTax in Chrome, give that a try also.
