You will have to download the CD/download software to finish preparing a 2017 return you began online. It is too late to receive a refund for a 2017 return, so even if the return shows a refund--it has been forfeited unless you had an extension for that 2017 return. If you owe tax due, you still have to pay the tax---and you can also expect a bill later for the late filing penalties and interest which will be calculated by the IRS.
The return has to be printed, signed and mailed. It cannot be e-filed.
Access the return by using the exact same account and user ID that you used to start on it.
You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...
If you already paid for your online software you can ask customer support for a download of the desktop software.
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
