That finally worked for me. In summary for others with a mortgage that was purchased by another bank in 2018...when entering the mortgage from the former bank enter the information for Boxes 1-3 the same way then on the next page when asked for “Ending mortgage balance” enter the balance that was transferred to the new, purchasing bank.
For the purchasing bank/current bank that now has your mortgage, Boxes 1&3 and the taxes enter those figures as seen on the mortgage statement. Box 2- Do NOT enter zero, rather enter the same figure that was transferred from the previous bank.
In the Ending Mortgage balance- enter the last principal balance of your mortgage of 2018. For my mortgage the last payment was December 1, 2018 so that was my Ending balance of the year as my next payment was the following year.
