An incomplete Form 2441 will be created if you start the Child and Dependent Care section but don't complete it. This can cause problems when attempting to file your return.

To resolve:

1. While signed in to your return, go to My Account > Tools > Topic Search.
2. Type child care in the search box and click Go.
   
3. At the Did you pay for child or dependent care in 2016? screen, answer Yes. (Even though it doesn't make sense.)
4. Continue to the Whose care did you pay for? screen and uncheck all boxes. Click Continue.
5. In the upper right corner, click My Account > Tools and then select Delete a Form from the options listed.
6. Scroll down the list of forms and click Delete next to 2441.
7. Click Delete Form to confirm. You should see the message Form Successfully Deleted. Click Continue.
8. Back at the Review Form List screen, scroll down to make sure 2441 no longer appears on the list.

If the above instructions do not work, go back to your w-2 entry and check if you have an amount in Box 10 of your W2.  If so, delete that amount, even if you have the number zero.