This is a public forum so I can't see your return. You would need to have to review the rules on whom can claim the credit and go back through the interview if you still feel you are qualified. If you still think there is an error, I would ask that you go to ONLINE, choose send form to an agent. It removes all personal info and a token would be provided. I I can not acces it but, can ask TT employees to review it for you if you provide the token number.
The credit based on what percentage of your household income is used for paying for the home or rent. It may be reduced to 0.
Directions: https://www.tax.ny.gov/pdf/current_forms/it/nyc208i.pdf
Form: https://www.tax.ny.gov/pdf/current_forms/it/nyc208_fill_in.pdf
Do I qualify for this credit?
To qualify for this credit, you must meet all of these conditions for tax year
2018:
• Your household gross income was less than $200,000.
• You occupied the same New York City residence for six months or
more.
• You were a New York City resident for all of 2018.
• You could not be claimed as a dependent on another taxpayer’s
federal income tax return.
• Your residence was not completely exempted from real property taxes.
• Additionally, you must meet all the conditions listed under either
Homeowners or Renters below:
Homeowners
– You or your spouse paid real property taxes.
– Any rent you received for nonresidential use of your residence was
20% or less of the total rent you received.
Renters
– You or a member of your household paid rent for your residence.
Compute real property tax
A residence is a dwelling that you own or rent, and up to one acre of
land around it. It must be located in New York City. If your residence is
on more than one acre of land, only the amount of real property taxes
or rent paid that applies to the residence and only one acre around it
may be used to figure the credit. (If you do not know how much rent or
real property tax you paid for the one acre surrounding your residence,
contact your local assessor.) Each residence within a multiple dwelling
unit may qualify. A condominium, a cooperative, or a rental unit within a
single dwelling is also a residence.
**I don't work for TT. Just trying to help. All the best.
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