@rpeets82 Do you mean you did not get the child tax credit on your 2020 tax return, or do you mean you are not receiving the monthly CTC payments that began in July? Or neither?
It sounds like your child was born in 2020----when you entered the information for her in My Info did you say she lived with you for the whole year? You need to say that for a new baby, even if the baby was born on December 31. Did you enter her Social Security number? Did you enter income you earned from working?
Look at your 2020 Form 1040 and see if it shows the child tax credit on your return:
Look at your 2020 Form 1040 to see the child-related credits you received
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
Child Tax Credit line 19
Credit for Other Dependents line 19
Earned Income Credit line 27
Additional Child Tax Credit line 28
Child and Dependent Care Credit line 31 (from line 13 of Schedule 3)
https://ttlc.intuit.com/questions/1900923-what-is-the-child-tax-credit
https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-f...
As for the monthly payments---if you do not receive the payments you will be able to reconcile the child tax credit on your 2021 tax return.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
