Applying for a refund due to an email mishap; paid to have my taxes prepped, but was using an incorrect email for it. Switched emails, paid the fee a second time, taxes are filed and sent, now seeking a refund for the incorrect email. Was advised to apply for a refund by a gentleman over the phone who directed me to a product request form. It asks me for an order number, which I have via receipt from the incorrect email. However, it tells me it is in the incorrect format, even when just copy/pasting the string of characters that has "Order Number" directly beside it. What could I possibly be doing wrong?
