Please contact TurboTax customer service/support.
https://support.turbotax.intuit.com/contact/
You will need to select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue. Next, enter your contact info, then select Get the phone number.
*The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.
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