Go to left navigation pane>My Info
Scroll down to your address
Click into the Apartment field with "N/A"
Click Ctrl+A to highlight all characters in the Apartment field and press the Delete key multiple times.
You may have a phantom blank space in the field.
If you are still getting the error, I recommend entering "_", the underscore, in the field if you do not want "N/A."
If there are still issues, try opening your program in Chrome if you are not already in that browser or
- Clear your cache and cookies (the link describes the specific steps for different browsers)
- In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
- Sign out of TurboTax
- Close your browser window
- Re-open TurboTax
