Ok ... so you PAID the online fee even though you believed it was incorrect ??? Sorry but online fees, once paid, are non refundable. This is a DIY program and you are the one responsible for making sure everything is correct before you file or pay anything. The time to question the fees was before you paid them and filed the return... when something could be done.
But if you want to try discussing it with TT support go ahead and try ...
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –
https://support.turbotax.intuit.com/contact/
