Contact TurboTax support for assistance.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

@dasiy1000 - check with your credit card company to see if they have a 'declined transaction'.  if they do, then the credit card company  declined the transaction.  if they don't, then the transaction never got to the Bank and it's a prblem with Turbo Tax. 

are you using a debit card ("I have the money"); I've seen other posts where folks have had issues paying when a debit card is used.