Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

Make sure that you are entering on the IRS federal tax refund status website the Exact Social Security number, the Filing Status and the whole dollar amount that is shown on the 2019 tax return Form 1040 that was filed - https://www.irs.gov/refunds

The refund amount is shown on the 2019 Form 1040 Line 21a

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Also, check to see if the IRS has a 2019 transcript available - https://www.irs.gov/individuals/get-transcript

Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

@chuckmcbryde1584 - there is no one at Turbo Tax that will know anything about the status of your tax return..  That is confidential information that the IRS will only share with you.  They do not share the information with anyone other than you.  

Best is to try to call the IRS (it is hard to get through) or personally visit the office closest to where you live to straighten this out.