After you file

I finally got someone from turbotax on the phone after holding for 40 minutes. Then I got put on hold for another 10 minutes to be told turbointuit had no control over the debit cards. They are the ones offering them therefor they are responsible. I have used turbotax before and never had a problem. I will never use them again. I need that money to pay my tuition. I can see it in my account but I can't get it. AAGGGHHHH!!!!