Any type of issue concerning the TurboTax account fees must be addressed with TurboTax support.  We do not have your account information on this forum.

When contacting Support use the key words Billing Issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

The online fees are to prepare the returns whether you have  tax due or refund.  Once Turbo Tax transmits your return they are done with their part.  They are not involved with getting your refund.  That's between you and the state.  Was your state return efiled and accepted?

Double check your efile status here

https://turbotax.intuit.com/tax-tools/efile-status-lookup  

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say for state?