If you already prepared a tax return and e-filed it, or even tried to e-file it, you will not get  a refund.   Your TurboTax fee is the same whether you e-file or file by mail--which is what you are still able to do if your e-file is rejected and you cannot fix the rejection.

If you want to have that discussion with customer support:

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

@raymondo76 - what you are paying for is that tax return; doesn't matter if you paper file or efile (and in fact TT does not charge for efiling).  if you have the tax return, you've receivefd the value of the service: just be prepared for that arguement when you call requesting the refund, 

Hi

I would like to cancel and receive a refund. I couldn't submit my tax.

@Silvana Teixeira  

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...