Over a few days last month, I entered ALL of my return data. Today, ALL of that saved data is gone. I spent hours entering all that data and now I have to start over???

leonstearns · ‎June 3, 2019

I had completed all the sections for my income, expenses, mortgage interest, charitable donations, etc. but when I logged in today to complete my return, *everything* I input is gone. Only my basic personal data is saved. I spent hours entering all the information over the course of a few days. I logged in today to finalize my return but everything I had already entered is now gone as if I did nothing previously. Now I have to regather all of those documents, start over and re-enter everything???

leonstearns1 · ‎June 3, 2019

Omg, that did it. I found everything! Sending grateful bows and bear hugs to you for saving me.

DoninGA · ‎June 3, 2019

You have to sign onto your 2018 online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

Over a few days last month, I entered ALL of my return data. Today, ALL of that saved data is gone. I spent hours entering all that data and now I have to start over???

After you file

After you file