@ Kjgeorge4911 wrote:
I just got notice that my auto debit didn’t clear my account, so now I have their fee and a bank fee. There a lot of judgy comments in here, not everyone has extra money floating around to file their taxes every year, and it’s rude to come in here and be condescending to people when it has nothing to do with you. It’s absolutely ridiculous that with everything the whole country has been through the past year and half, that intuit would not come up with a plan for delayed tax payments. The IRS has been telling everyone from the beginning of the year that payment would be delayed, but intuit doesn’t care. This doesn’t affect people that have plenty of money, this affects those of us who live paycheck to paycheck and need every penny that we make. This actually really hurts our family at a time where if my job can’t find a way to hire more people ASAP, we will probably have to close and I will be out of work. Intuit should be doing more to make policies to that make sense in times of pandemic and pandemic aftermath.
Sorry you're having trouble with that fee situation. If their auto-debit has caused you to incur overdraft/non-sufficient fees (NSF fees), you do have some recourse for the overdraft fees. You will have to talk to Support to inform them of the situation and get an Incident Number from the person who takes your report. Then see this FAQ:
FAQ: How to submit a non-sufficient funds (NSF) case for review:
https://ttlc.intuit.com/community/charges-and-fees/help/submit-an-nsf-fee-case-for-review/00/25701
NOTE: As the FAQ says, you should redact (black out) other personal info such as the account number, etc.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
When you talk to them, be sure you work something out with them, or they may try to send the auto-debit through again.
Also see this FAQ:
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
