Only the IRS will know what all they are doing with your return. It sounds like you may have had to go through the ID verification process, but that's just a guess. You'll have to discuss it with them to see if you can learn anything. I'll tell you how to reach a live IRS agent. I'll also leave info on how to seek help from the IRS Taxpayer Advocate Service if you are having a hardship.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
