You can review your Turbo Tax fees by clicking here. 

If you had your fees deducted from your refund, then the fees will not be paid until your refund has been sent over to you. 

If you need to contact customer support, please click here. 

turbotax shows that my fees are paid and has been for over a week now, i am receiving my return direct deposit so why haven't I received the refund yet?

It can take 21 days from the time your return is accepted to the time you receive your refund.  It may also take longer due to other reasons, such as the particular forms that were filed, or due to the PATH Act.  For more details, please see the Help Article here.  

i am aware of the waiting period for the irs to process the return but if turbotax was being paid with my return then that would mean the irs has already sent my return somewhere. they will not pay for my taxes to be completed but hold on to the other money that is going to me. or is there something I'm not understanding

Turbo Tax sends your return to the IRS, then the IRS processes the return. Using your refund to pay for your fees does not speed up the return processing speed. 

Once your return has been processed, the IRS will release your refund, and it will be sent to Santa Barbara Bank so the fees can be deducted. Then it will be sent to your account. 

PII image removed