How can we help you?

Didn’t get my refund advance I applied 

Did you receive an email letting you know if you were approved for the refund advance? 

If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card1, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.

Please click About Refund Advance to learn more. 

I didn’t receive nothing no notice 

Please double check your junk and spam folders in the event that any correspondence gets filtered out.

I did but thanks for no help 

When was your return accepted? Have you received the Turbo prepaid debit card in the mail?

No I didn’t and it was accepted in the 11th

If your card has been lost or stolen you can click here to report it lost/stolen. They will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file.

You can find this on their website https://www.turboprepaidcard.com/help-faq-s#howtoreportlost. 

The number to Customer Care is (888) 285-4169. 

They don’t have one for me and I have my bank information 

@brie8783 Can you please clarify what you need assistance with? 

Refund advance does it show if I got approved are not cuz I always do so seeing what’s up gave all my bank info so won’t get a card and looked through all my mail junk and all never heard a yes are no 

11th

If you qualify, you will be notified by email of your approved amount.  Also, a physical Turbo Visa Debit Card will be mailed to you within 5 to 10 business days. If you have not received a card nor an email please visit the link below for assistance.

https://turbodebitcard.intuit.com/