State Tax Refund item Q Line 2 is your refund received in 2020 for state or local taxes paid. 

Your state or local tax refund is not taxable if you did not itemize your deductions in prior years. On the contrary, the refund would be taxable if you got a tax benefit for the deduction in a prior year. 

If it is not taxable and you did not itemize this deduction, you can enter $0 or leave blank.

If it is taxable and you did get a refund of taxes paid, then enter the amount of the refund. 

My federal e-filed but my state won't. It says I have to print and mail it ..WHY?

@James79_russell What is your state? Do you have forms within your state tax return that can only be mailed and not e-filed?

Only thing I can think of is I refinanced my home and took equity out to do renovations on my home and contributions to charity.

Ny state

Please print the New York State return and file by mail. 

If you need additional assistance, please click here to contact customer support. 

If filed with TurboTax in 2020 shouldn't they already have thin info?

It depends.  What state?

Please give a complete description of your issue.