To access prior year returns, please follow the instructions in the following FAQ.   https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number below:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

need to finish my 2019 tax form with turbo tax  so I will get my refund. I have already paid turbo tax to do my taxes for 2019

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@ alo2 wrote:

need to finish my 2019 tax form with turbo tax  so I will get my refund. I have already paid turbo tax to do my taxes for 2019

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So you started a 2019 return in Online TurboTax last year but didn't finish?   If so, since you already paid for a 2019 product, you can ask Customer Support for a courtesy download of the 2019 desktop software to install on your computer.   Then you can download the *.tax2019 data file from your Online Account and open it in the 2019 desktop software to continue working on it.

The 2019 return cannot be efiled.  It has to be printed, signed, dated, and mailed.  It's recommended to mail by a method that has tracking such as Certified Return Receipt, Priority Mail, etc.   If you have both Federal and state returns, mail them separately to the respective tax agencies.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact

I can not get into the form to finish what ever needed done on my 2019 form I did in April of 2020 to get my tax return or to return my $60.00 that I paid to TurboTax to get my taxes done!!!  Aloma Ludlow (user Id: alo@wyo   email= [email address ) = [email address removed]

filed with turbotax. can't find 2020 AGI

You can follow the instructions here to access a prior year return.  @billd3