TT does not receive tax refunds, nor does it put them on the debit card. This is done by GreenDot.

Sorry, but you must contcat the card issuer for assistance.

Same here 2000 sent to their account if y'all can't help why do y'all even suggest them so not right. Now they are trying to get my stimulas its bull crap I nees to stop tgis some how 

I did they said i have to go through Turbo tax

Well I'm sueing greendot since they are not reuimbursing my 2000 I will not let that slide at all

I apologize for the inconvenience.  There has been a high volume of calls and they are doing their best to respond to everyone.

Please contact Green Dot at the number located at the bottom of the link below.  Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.

Contact for assistance with Turbo Visa Debit Card

If calling, please be patient. It might take a number of attempts to get through.

My turbo card has been hacked twice.  Last night I just found out that it was hacked again and they took everything. I was on the phone with me financial dispute people you know where you tell them your transaction is bad and you didn't make the transaction the fraud department. Anyhow I was on the phone with them for over an hour and a half and none of those people speak English and it just drives me nuts cuz I have to keep saying what did you say well I didn't understand that last part can you please repeat that so annoying. Anyhow they're going to give me my money back they have to .  I live in Florida all this happened in California. They asked me have you been in California lately I said heck no I've never been to California ever.

Did you get a refund?

Still never got my 2000$ back that was stolen and i even have all the paperwork and stuff showing that the paypals the money was sent to was not mine. I thought money was covered by FDIC

FDIC is an independent federal agency insuring deposits in U.S. banks and thrifts in the event of bank failures (i.e, the bank goes belly up).  It does not apply to your situations.   Try contacting your local news station's consumer reporter, your Congressional representative, etc.