For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

• What does it mean when it says your income tax has been assessed

@Juliemorris1

Our system automatically sends emails when an account is logged into or when a tax return is opened. Please see the TurboTax help topic below for information on how check the activity and how to protect your account:

How can I check the activity in my TurboTax account?

Why does it keep saying i log in here with a different device when i did not ???

@CroweShaun

You will get that email every time you signing o your account using a different computer or cell phone. You may want to change your password if you are not logging in. 

what does this mean?

@Ltown49  Although you are posting on an old thread, the information provided is still accurate.  Check the e-mail and see the exact message.  If it states that your (TurboTax) account was accessed, this would be something that happened on a different device than what you used to initially prepare the return.  If you did this, there is no great concern.  If you have had no such activity, there should be a link in the e-mail to address any potential breach of your private information.  In this public forum we do not have access to your account.

It was me

Do you need assistance @Tmccullough?

Will that effect my return? I assessed my own account.

@craf80 It would not affect your return. 

If you need additional assistance, please click here to contact customer support. 

Ok

Did I do something wrong on my taxes that I need to change

Many people are experiencing refund delays. But, you can login to your account at the IRS to look for an explanation. The reason for the delay will depend on your circumstances. For more information, see: When will I get my IRS tax refund?

To reach the IRS: 

• See IRS Let Us Help You 
• Create or login to your account: IRS: View Your Tax Account Information
• If all else fails, contact a local IRS taxpayer advocate.
  • Contact the Taxpayer Advocate Service Online at: Taxpayer Advocate Service Contact Us. 
  • Topic No. 104 Taxpayer Advocate Service – Your Voice at the IRS

To check what has been e-filed,

• Check our E-File Status Lookup Tool or check IRS: Where's my refund? for updates. 
• Check for state filing status here: State Return Refund Tracking.

For more information, see: My return is accepted but still not approved. Is there a problem? Should I be worried?

Why do some refunds take longer than others?

What does my tax return was accessed