Turbo Card and Stimulus Deposits - What you need to know

In order to deliver money as quickly as possible to those who need it, the IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose to receive their refund via direct deposit into their checking account.  These taxpayers will automatically have their stimulus payment deposited into the account they received their refund.

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit on 4/15. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

I don't have access to my turbo card or the account .At the time I used the turbo card I had a different address and phone number. My stimulus had been put on the turbo card I had and I now have no way to do anything please help

What can someone do if they lost their Turbo Card from last year and their address has changed? If you type in your social, it then asks for your address. If I enter my current address, the automated messages say it doesn't recognize it. If I enter my old address, I'm afraid my replacement card will go to someone else. What do I do?

I had the same problem. I eventually got through to them at [phone number removed] and was able to do an address change over the phone and had a new card sent to my current address.

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

Lost my card

I lost my turbo tax card and my stimulus money is suppose to go on the turbo tax card I need a new card sent to me

@Pattynell71

The IRS recently began issuing a second round of stimulus payments to those eligible. If your second stimulus payment was delivered to a card that you no longer have, you may be able to get a replacement card at this TurboTax Help.

If you were entitled to a stimulus payment but did not receive one, and you didn’t pay for TurboTax with your refund last year, you may need to claim the Recovery Rebate Credit on your 2020 tax return to get your money.

In TurboTax Online, you are prompted to input stimulus check 1 and stimulus check 2 information under Review down the left hand side of the screen.

You can access your stimulus check choices by following these steps: 

• Down the left side of the screen, click on Federal.
• Across the top of the screen, click on Other Tax Situations.
• At the screen Let’s keep going to wrap up.  Click on Let’s keep going.
• At the screen Let’s make sure you got the right stimulus amount, click Continue.
• At the screen Did you get a stimulus payment? you can update your stimulus check entries.

 TurboTax will compare your two payment amounts to the computation within TurboTax.  The computations within TurboTax are based upon the information that has been entered into the tax software.  If you are due an additional amount, it will be issued as a Rebate Recovery Credit (RRC) on line 30 of the 2020 1040 tax return.

See also this TurboTax Help.

[Edited 2/2/2021 12:27 pm]