After you file


@JohnA-NJ wrote:

This doesn’t answer the question... does the IRS have our direct deposit info or not? Intuit’s partner Santa Barbara TPG should be able to provide this info to TurboTax support staff. 


Is your bank routing and account number for direct deposit on your 2019 Form 1040 Lines 21b and 21d?  If so, then the IRS has your direct deposit information.