If your state tax agency is like the IRS and many other government and business entities, they may be severely cut back on personnel during the Wuhan Coronavirus pandemic. The IRS, for example, has stopped taking general phone calls and is essentially not processing paper documents and correspondence, or only on a very limited basis. Your state tax agency may be similarly affected.
Your state tax agency may have a paragraph on their website explaining how their operations have been affected during the Coronavirus pandemic.
