Are you referring to your Turbo Prepaid Visa Card? 

The card is usually delivered 5-10 business days after ordering it. 

If the 5-10 business days have passed already please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

TIP: To avoid delays, be sure the name on the tax return is exactly the same as the name on your Turbo Prepaid Visa Card.

Additional information from TurboTax FAQ: https://ttlc.intuit.com/replies/6394896