After you file

This is my issue.. my refund is over 5 grand but says I should prequalify for 250 bucks but would receive email when IRS accepted my refund. Which all the requirements listed to qualify, I meet them. So, I stressed that maybe there was a offset on my refund to collect a debt. I called the offset number and there wasn't any. So my refund is not being reduced which I should qualify for 2000 advance refund. I would live to know why this is not the advance I am getting. Disappointing!!! D: