If you were not approved, the email will include information about why you were not eligible for a Refund Advance.

Please refer to the following help article for more information. 

About the Refund Advance application process - Community

Something happened to me. And the email I received doesn't say why it just says Even though I'm not receiving a refund loan my refund will be loaded to the card. However it gave me a temporary custody virtual card to use my refund loan and not wait for the card?  

It doesn’t tell people why and y’all know that. Consumers are very upset. Worst process ever. 

You’ll receive your Refund Advance virtual card info within 1 hour of the IRS accepting your e-filed return, by email. The funds will be loaded on to the card within 48 hours. Any balance of your tax refund remaining will be sent to you after the IRS has accepted and processed your tax return, usually within 21 days. You’ll be able to start spending online with your card information after setting up your Turbo Card account.

Also, a physical Turbo Card will be mailed to you within 5 to 10 business days. The remainder of your refund (minus the Refund Advance amount and any TurboTax fees) will be loaded onto the card when the IRS or state tax authorities distribute your refund (typically within 21 days from IRS acceptance).

Please click the TurboTax Help link, listed below, to learn more.

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333

I got all that. And just a while ago I get an email saying even though your not able to get the refund advance ( with no explanation what so ever)your refund will be deposited to the card. When I was already told I was approved for $2000 and my refund was accepted by irs and I got the virtual card and everything(This is like a scam to me in order to get people to file through you you say they are approved lies) 

The initial approval is just a pre-qualification. You must select the refund advance option, efile the return, and then the final decision will be emailed to you. For more detailed information, please click here. You can also read the terms and conditions for the refund advance by clicking here.