Have not received 2019 Turbo Tax CD---charged on my Visa 12/31/2019!   Order # PII

You can check the status of your order at the link below.

Order status

@jplanern

We have not received ours either.  Checking the order status requires an order number, which we don't have. what do we do now?

@rrohlf If you don't have an order number, use the following TurboTax FAQ to connect with the right person to assist you with checking your order status:  What is the TurboTax phone number? - Community

You can check your order status by visiting this URL, https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

If you need additional assistance, please contact customer service by following the instructions below:

1. Sign in to TurboTax Online if you're not already signed in.
2. Select Search in the upper-right corner and then Contact us.
3. Enter your question, select Let's talk.
4. Select Get the number then follow the instructions to call us
   • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

I have not received the CD yet

If you are not a TurboTax Advantage member, you can use the link below to check your order status:

https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

If you are an Advantage Member, please see below for more information:

https://ttlc.intuit.com/community/after-you-file/discussion/have-the-2019-cds-been-mailed/01/967236/...

March 4th and still waiting

If you are not a TurboTax Advantage member, you can use the link below to check your order status:

https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

If you are an Advantage Member, please see below for more information:

https://ttlc.intuit.com/community/after-you-file/discussion/have-the-2019-cds-been-mailed/01/967236/...