From 2017?  When did you file your 2017 tax return?  Was it filed back in 2018 or did you file late?  If you filed in 2018 why did you wait until now to start asking?  Was your 2017 return accepted?  What does it say in your online account for the 2017 return?  Does it say "accepted" "rejected" "ready to mail" or "printed?"  If it says anything other than "accepted" it was not filed at all--unless YOU put it in an envelope and took it to a mailbox yourself.

No one at TurboTax knows what happened to your 2017 refund.  TurboTax does not get any information about your refund after you file the return.

You can call the IRS to ask:

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

Your 2017 Tax Refund?

Did you e-file your tax return and was it accepted?

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2017

What is the status of the 2017 tax return?  If the status is anything other than Accepted then the tax return was not e-filed.  If you did not print and mail the tax return then it was never filed.

Click on Download/print return (PDF)

A 2017 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

If the status of the tax return is Accepted then contact the IRS for the status of the federal tax refund.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.