@ddudleston Please don't hear me suggesting, in any way, that you don't know what you're doing. This is such a strange situation!
I'd like to report this thread and your situation to TurboTax Moderators for their investigation. My hope is that one of them will reach out to you via email to help resolve the situation. I can assure you that TurboTax would not wish to lose you as a customer.
Though I'm not an employee of TurboTax (SuperUsers are volunteers), I do apologize for all the grief you've endured. What a pain!
Please check your TT account to make sure you email address is current. Thank you for your patience through this entire ordeal.
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