Assuming that you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
What if my federal refund isn't enough to cover my TurboTax fees?
To use the pay-with-your-refund option (aka Refund Processing), your IRS refund amount must be sufficient to cover your prep fees, fees for any additional products and services, and applicable sales tax.
When you get ready to file, we won't offer pay-with-your-refund if your IRS refund isn't enough to cover your total bill. In that case, you'll need to pay with a credit, debit, or pre-paid card.
If you get hit with a refund offset, what's left over might not be enough to cover your fees. Here's what happens next:
- We'll send anemail with instructions on how to pay your TurboTax fees (minus the Refund Processing fee, if any) by a certain date.
- If the fees remain unpaid by the specified date, we'll send two more followup emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.
- Finally, if you still haven't paid by the requested date, we’ll send a final email letting you know that we're debiting the fees (minus the Refund Processing fee, if any) and that the auto-debit process cannot be stopped.
The same sequence of events occurs if the IRS is still holding your refund 36 days after your original estimated refund date, except that we'll also debit the Refund Processing fee (if any) in Step 3.
The provision is spelled out in the Refund Processing Agreement, which you agreed to when you opted to pay with your refund.
In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.
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