Hi there,

I am providing you with the links for instructions on what to do if you can't get logged in:

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Account recovery :

https://ttlc.intuit.com/questions/1899319-account-recovery-request-for-your-turbotax-account

as well as instructions on how to access the return once you are in the account:

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbo...

I hope these instructions help to resolve the issue for you, and please reach out if you have additional questions. 

I filed with turbotax using Mac app last year.  I am trying to import into 2019 but it will not let me upload last years return.

I can see it on my computer, but it wont upload.

what to do?

Did you already start a 2019 Online return?  You have to transfer before you start so you might need to clear it out and start over or set up a new online account.

You can try to clear and start over

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year........

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

If you used the Desktop program before you may not like the online version.  It has less features and no Forms Mode.  You can only do 1 return.  Your return is only saved online so be sure to save both the .tax2019 data file and the pdf file to your computer when you are done.  In case you need to amend in the future or if you need a copy to get a loan or something.  You might not be able to access your online return when you need a copy.

I am unable to start a new return for 2018.  Only has first name and no other personal info for instance spouse

I can't start a new return for 2018.  Only gives me first name does not have spouse info

@usnavy1946 In order to file your 2018 tax return, please see the following TurboTax FAQ: https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25...