Has the IRS issued the federal tax refund? - <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds">https://www.irs.gov/refunds</a>

according to turbotax, yes on the 18th.

I'm sorry. They sent it on the 12th then told me to call if it wasn't in my account on the 18th.

The dates shown by TurboTax are only estimates.  You have to check the IRS website to see if the federal tax refund was actually issued and sent - <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds">https://www.irs.gov/refunds</a>

I did. I have the IRS app.  They said my tax info was sent to my bank on the 12th.

Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted.  The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information