See if this pertains to your issue:
You haven't specifically said if you used this option, but it sounds like you may have paid your TurboTax fees out of your Federal refund. If so, your funds will
first go to a temporary account at an intermediary bank--either Civista Bank of Sandusky, OH, or Green Dot Bank. At the
intermediary bank the fees are deducted, then the rest of your funds are
sent on to your bank in a second deposit. The company that handles
that is SBTPG (Santa Barbara Tax Products Group.)
If for any
reason the second deposit fails (the one that is actually to your bank),
it will bounce back to SBTPG's bank who will issue you a paper check in
the mail.
You can log into your temporary account at SBTPG to see the status of your funds. There is also a contact page there if you have any reason to need to phone them.
Choose the taxpayer portal at:
https://cisc.sbtpg.com
