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After you file
Did you prepare your return online? Online TurboTax has a new look starting today. Log in and it may open on the Tax Home page. If not, in the left column, click on Tax Home. Once on the Tax Home page, scroll down and find "Your tax returns & documents." If necessary, click the "Show" link on the right to expand that section.
If you find no evidence at all of your prior returns, you may have multiple accounts.
NOTE: If you used desktop TurboTax (CD/download), then it is stored locally on your computer, not in an Online account.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es), then go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
‎June 5, 2019
12:14 PM