Turbo Tax Software goes by the Information that you Input into the Software.
If you owe the State or Federal back Taxes, sometimes it may say on the left hand side of your Screen Taxes owed not Due.
If you received wages that are taxable by a State, the State may be
entitled to a certain amount of annual tax total that your employer may
not have been deducting enough each payroll period to cover it.
This is the simplest scenario.
If in fact you owe a Amount to the State they normally would send you a letter explaining why they intercepted payment.
I would contact your Local State Office again for more
detailed information.
I hope this helps answer your question.
