I see that you have already upgraded to TurboTax Live. If this is the case, please proceed to the second link for instructions on how to speak with a Tax Expert. 

If you have not yet upgraded your account to TurboTax Live, for help with your tax return, you would need to upgrade to TurboTax Live. Follow the directions in the following FAQ to do so.

https://ttlc.intuit.com/replies/6419943

Once you have upgraded to TurboTax Live, you can follow the instructions in the following FAQ to speak with a Tax Expert.

https://ttlc.intuit.com/replies/6382274