Was the email from TurboTax for tax year 2020?

If so, contact TurboTax support and speak with an agent about this issue.  Use the key words Billing Issue

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Maybe it's for someone else?  They might have typed their email address wrong and got yours?  Or did you let someone use your account?   

Maybe check if a return was accepted from your account.  Check efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/