I paid to download a 2019 version software and im unable to access it, I have paid for this softwre twice once in April 2021 and yesterday
What kind of computer are you trying to download it to? Did you buy the right download, Windows or Mac?
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
How to download your software purchase
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
If you paid twice ask for a refund.
Contact Customer Service5am-5pm Pacific TimeMonday-Fridayhttps://support.turbotax.intuit.com/contact/What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
