@c_Brown71 wrote:
Attempted to file Federal & State taxes on April 18th. Submissions rejected by both Feds and State. Reason given was that my 2021 AGI did not match even though TurboTax imported this number from last years 1040.
Taxes printed and paperwork submitted via USPS. Was charged $25 for the efile service even though it did not work.
How do I obtain a credit/refund for this service?
You will need to contact TurboTax support to get the e-file charge removed from your account. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
