We're sorry to hear you are having issues with the software. Could you please elaborate about the issue you are facing?

I see you are using TurboTax self employed, this product comes with one-on-one help for answers, on demand from a TurboTax specialist. Follow these steps to access your specialist:

1. Use the help panel (right side) 
2. Click the "Contact Us" button to quickly connect with a person.