Cancel the advantage account and get a refund ... if you have more than one account cancel them all.
If you want to cancel the Advantage subscription see the procedure in this TurboTax support FAQ - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
