You need to expand on your problem. 

Stating "2019 tax doesn't work" does not give enough information to help you.

What are you trying to download?  Your tax return or the 2019 Desktop program?

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

How to download your software purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

or are you trying to e-file your state return and your driver's license isn't working. if so what state?