using online, your return is never saved on your computer. there is only the online file. to recover that file.

use Turbotax's recovery website

https://myturbotax.intuit.com/account-recovery/ 

Thank you for that guidance.  When I access the link to the site you provided, I am not sure where I go next on that site to recover the document.  Is there something I need to search on or another link I need to select?  Thanks.

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@8411vancouver wrote:

Thank you for that guidance.  When I access the link to the site you provided, I am not sure where I go next on that site to recover the document.  Is there something I need to search on or another link I need to select?  Thanks.

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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

We better back up. Did you use the Online browser version or the Desktop CD/Download program installed on a computer?  What happened when you tried to save it?

A was using Turbo Tax Premier accessed through a CD in my laptop.  When I reached the filing stage using Turbo Tax on my laptop an online filing of the return was done and I closed the Turbo Tax on my laptop (without being able to save the return on my laptop).

When I attempted to save the return prepared multiple times on the laptop I received a notification that the save attempt failed.